PeopleSoft - Application Data not saving correctly- LOSS of data (PS 8.9, 9.0, 9.1)

Applies To:

PeopleSoft
Talemetry Apply

Symptom:
 
Data loss when Candidates save Application in Career Portal. Candidates get errors such as  'Highlighted fields are required'.

Example Scenario:

1. Create a resume file that has Work Experience but Job Title (or other key fields) is missing.
2. Applicant goes to Careers to apply for a job.
3. Upload the resume file created in (1).
4. Applicant's data is extracted from the resume file and populated into corresponding fields automatically.
5. Applicant receives 'Highlighted fields are required' message.
6. Click OK to ignore the message.
7. Applicant is able to submit application successfully. However, no row is inserted into HRS_APP_PROFILE and HRS_APP_RES.

Cause

Various Oracle Bugs. One is:

BUG 1955747000 - When applicant uploads a resume that has Key field value missing, no row is saved in HRS_APP_PROFILE

A summary case has been created within Oracle Support: Applicant Profile Data is Not Saving Into Record HRS_APP_PROFILE for Various Scenarios. [ID 817193.1]]

Solution:

Portions are solved in every Bundle. It is highly recommended you keep your system update to date.

Note that we have code samples, if you are unable to apply the bundles, contact Support. They may be able to assist and allow you to patch the code yourself.

Apply

  1. What is Talemetry Apply?
  2. What is Talemetry Apply Workflow?
  3. Can Apply Workflow support different workflows?
  4. What are the configurable steps available in Apply Workflow?
  5. What are Candidate Questions in Apply Workflow?
  6. Tutorial: Apply Workflow - Configure Settings
  7. Tutorial: Apply Workflow - Create a basic workflow
  8. Tutorial: Apply Workflow - Configure Welcome Page Options
  9. Tutorial: Apply Workflow - Configure Apply Social Media Options
  10. Tutorial: Apply Workflow - Configure Review Page Options
  11. Tutorial: Apply Workflow - Configure Candidate Question Page Options
  12. Tutorial: Apply Workflow - Configure Final Page Options
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  14. Support: iRec: ORA-06550: line 21, column 39: PLS-00103: Encountered the symbol "..." when expecting one of the following: ...
  15. Support: iRec: When deploying Website integration to Prod iRec 12, deployment fails.
  16. Support: PeopleSoft: "Document Too Small" but document parses fine using Apply Parsing Testing Tools.
  17. Support: PeopleSoft: Intermittent Error - Gateway General Connection Failed (158, 10836)
  18. Talemetry Apply: Virus Scanning
  19. Support: iRecruitment: Social Apply Widget shows Error. Cannot attempt to upload resume.
  20. Why Candidate Questions & Answers (Q & A's) may not appear on candidate profiles in Talemetry
  21. How to reset your Customer Account Manager (CAM) password
  22. Difference between Company Accounts, Company Users, and Resume Processing Accounts in Customer Account Manager (CAM)
  23. Resume Extraction Guidelines for Talemetry Apply
  24. PeopleSoft/Listener: Duplicate Applicant Records Appear in PeopleSoft
  25. A Quick Guide to Troubleshooting the Apply Add-ins with PeopleSoft.
  26. iRecruitment Talemetry Apply Integrator Integration Guide
  27. PeopleSoft: Talemetry Candidate Issues - General Troubleshooting Tips
  28. Apply Workflow How-To Guide - How do I hide the link "Skip this step and apply manually" ?
  29. PeopleSoft Oracle Bug - "Data being added conflicts with existing data (18,2)" error on Career Portal.
  30. PeopleSoft - Application Data not saving correctly- LOSS of data (PS 8.9, 9.0, 9.1)
  31. PeopleSoft - Error "Highlighted fields are required. (15,30)"
  32. What is RMX Enterprise? (Resume Mirror Parsing Web Service)
  33. Talemetry Add-ins, Turning on Logging for Troubleshooting Purposes
  34. Talemetry Integrator - How to Repost an Apply Transaction
  35. Talemetry Apply URL Does Not Work for Oracle EBS

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